Política de reembolso
United Vintage
(For professionals only)
1. Scope of application
These General Terms and Conditions of Sale (GTCS) apply to all orders placed on the site www.united-vintage.com.
United Vintage is a platform designed exclusively for professionals: merchants, self-entrepreneurs, registered companies, or retailers operating on platforms such as Vinted, eBay, Depop, etc.
➡️ All sales are considered business-to-business (B2B) transactions, excluded from the scope of consumer law.
By validating an order, the customer acknowledges that he/she has read and accepted these terms and conditions without reservation.
2. Nature of products
United Vintage offers wholesale of vintage clothing, exclusively pre-owned, sold in the form of :
Bundles (by weight or by garment type),
Mystery Box (random content),
Defined lots (fixed number of pieces).
Products cannot be customized or modified after ordering. Photos are non-contractual and presented for information only. Each lot is unique.
3. Product status and gradation
All items are vintage, and may therefore show signs of wear, small imperfections or defects due to their age.
➡️ No claims will be accepted for minor or inherent defects in vintage garments.
4. No right of withdrawal / return policy
In accordance with article L221-3 of the French Consumer Code, the right of withdrawal does not apply to B2B sales.
➡️ No returns, refunds or exchanges will be accepted, except in the case of an obvious error on our part (e.g.: product delivered does not correspond to the order).
In the event of a proven anomaly, the customer must contact us within 14 days at the following address info@united-vintage.com
After this period, no further claims will be processed.
5. Customer satisfaction and service
Your satisfaction is our top priority. If you have any questions, our customer service team can be reached by e-mail at info@united-vintage.com.
➡️ Response times can be up to 72 working hours, depending on the volume of requests.
6. Applicable law and disputes
These GCS are governed by French law.
In the event of a dispute, an amicable solution will be sought. Failing this :
The competent courts will be those of United Vintage's registered office, even in the event of multiple defendants or the introduction of third parties.