Your Frequently Asked Questions

Delivery for bales generally takes 1 to 2 weeks and can take up to 4 weeks.

Delivery of mystery boxes generally takes 1 to 2 weeks.

Single product delivery takes 4-5 days 

Once your order has been shipped, keep an eye on your mailbox. We'll send you a message with tracking information.

Go to the carrier's website and enter the tracking number

If you have not yet received your order, we apologize for any inconvenience. Please follow these steps:

First, check the tracking information provided in the e-mail we sent you when your order was shipped. This will give you the latest status and location of your package.

Contact the carrier: If the tracking information doesn't provide clarity, contact the carrier or delivery company directly. They may have more details about the location of your package.

Check delivery address: Check that the delivery address you have provided is correct. Sometimes, errors in the address can lead to delivery problems.

Wait a little longer: In some cases, there may be delays due to unforeseen circumstances. Wait a little longer, especially if your order is international.

Contact customer support: If the problem persists, or if you have any further questions, please contact our customer support team at info@united-vintage.com. We're here to help and will do our best to resolve the situation quickly.

We are proud to offer high quality pre-owned vintage clothing. Each item is carefully inspected to ensure it meets our standards.

If you are having difficulties with a promotional code, please check the code, its expiry date and any specific conditions associated with it. If the problem persists, please do not hesitate to contact our customer service department for assistance.

As a European pioneer in the wholesale of second-hand clothing, we benefit from an extensive global customer base. Our primary commitment is to offer you quality second-hand clothing that meets the expectations of our thousands of customers around the world.

On average, bales generally sell for between two and three times the initial amount invested.

We offer 25, 50, 100, 150 or 200€ e-cards for sale. These cards are a means of online payment, valid throughout the store.

They can be purchased in the same way as any other item here. The e-card is valid for 1 year and can be used on multiple purchases until funds run out.

We generally buy from wholesalers in the USA and Europe. Our love of vintage.

To request an invoice, please contact our customer service department via the contact form or by e-mail. Provide details such as your order number and any specific information required on the invoice.